About

PeopleMetrics primary purpose is to help our clients engage their customers and employees.

Since our inception in 2000, PeopleMetrics thought leadership, exceptional client service, and easy-to-use technology has helped hundreds of clients generate remarkable results. We work with many leading global organizations, including AstraZeneca, Christie’s Auction House, Coca-Cola, Forest, Genzyme, GSK, HSBC, McDonald’s, and Microsoft. (see client list).

In today’s competitive business environment organizations must listen and respond to their customers and employees or run the risk of losing them. We help organizations forge an emotional connection with employees and customers in a number of ways:

• Surveys: Annual, tracking, or pulse surveys assess levels of Customer and Employee Engagement, identify priorities for improvement, and respond to current problems and concerns
• Online Tools: Integrated and collaborative online tools provide regular, continual feedback from employees and customers. These tools enable companies to have deeper conversations and engage people like never before.
• Action Taking: A combination of sophisticated analyses, training workshops and online action taking tools help clients take action on survey results and maximise the ROI of their survey efforts.

PeopleMetrics Most Engaged Customers Study highlights the companies who do the best job engaging their customers. Our 2008 study ranks over 100 companies and brands based on feedback from 10,000+ customer interactions throughout the United States. For more details on PeopleMetrics 2008 Most Engaged Customers Study or to find out how your organization can be considered in the 2009 rankings, click here.

PeopleMetrics Rx is a division within PeopleMetrics that is devoted exclusively to the Pharmaceutical industry. Via cutting-edge Physician Engagement research, PeopleMetrics Rx evaluates the effectiveness of sales force activities in creating an emotional connection with Physicians. We also track the strength of product brands and determine the ROI of various marketing activities.

Finally, we are passionate about our work. Our values of respect for others and teamwork drive our passion for solving client problems and delivering outstanding service. Our aim is to become the trusted advisor of every client we serve.