Kate Feather  |  Executive Vice President

Kate leads a division focused on Customer Engagement and Employee Engagement. In this role, Kate partners with dozens of Fortune 1000 companies to provide Employee Engagement and Customer Engagement services. Kate has developed and tested our Engagement Models, which identify the rational and emotional drivers of desired customer and employee behaviors. She leads our research efforts into the links between these behaviors and business outcomes.

Kate has over 15 years of professional experience in customer and employee research, having held consulting and leadership positions in both the UK and Europe. Prior to joining PeopleMetrics, Kate was a senior consultant at Hewitt Associates where she was responsible for leading large global accounts for: the Royal Bank of Scotland Group, Pfizer, The McGraw Hill Companies among many others. Most recently Kate has partnered with Christie’s Action House, Morgan Stanley, HSBC, Coca Cola Hellenic Bottling Company, McDonald’s Corporation, AstraZeneca, Wyeth and Novartis. Her work has helped organizations significantly reduce turnover, sick leave and overtime usage, and improve customer loyalty, service levels, and share of wallet.

Kate holds an MSc in Social Psychology from the London School of Economics and a BA (Hons.) in Psychology from Durham University in the U.K. Outside of the office, her free time consists of entertaining her three children, Nat, Toby and Josie, and assisting her husband, Dom, with his video production business, making films and documentaries.