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2008 Most Engaged Customers Study
PeopleMetrics completed its first annual Most Engaged Customers Study. We
surveyed 10,000 consumer experiences in four
service industries: Banking, Casual Dining,
Hotels and Retail. The brands with the top
Customer Engagement scores were The
Four Seasons, Texas Roadhouse, Williams-Sonoma
and Compass Bank.
For more information on the Most Engaged
Customers Study, or to receive a white paper highlighting the results by industry, please contact Frank
Rowe at
frowe@people-metrics.com.
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PeopleMetrics Featured in the Philadelphia Business Journal
"Getting the Measure of Workers and Customers" was a feature article in the Philadelphia
Business Journal on Friday, February 15, 2008. This article covers PeopleMetrics CEO Sean McDade and
our approach to Employee and Customer Engagement.
You can view this article by clicking
here
For more information on this article or
PeopleMetrics most recent press releases, please
contact Frank Rowe at
frowe@people-metrics.com.
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PeopleMetrics
CEO to Speak at ASHHRA National Conference
Sean McDade is partnering with Brandon Melton,
Senior Vice President at Lifespan to present at
ASHHRA’s Annual Conference, October
12-14, 2008 in Austin, Texas. The
presentation is "Linking Employee
Engagement to Business Outcomes: Why It Matters and How to Do It". This session will
demonstrate why linking employee engagement to business outcomes lends strategic value to the
HR function in hospitals. Dr. McDade will provide a step-by-step tutorial for attendees on linkage
analysis and ways to present findings in a
compelling way.
More...
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