PeopleMetrics Passion Paying Off: 97% Engagement Level Among Clients
Philadelphia, January 18, 2007 – In measuring PeopleMetrics performance with its own clients across practice areas and industries in 2006, 97% of PeopleMetrics clients were "Engaged" and 59% were "Fully Engaged." Ninety-eight percent of clients are likely to recommend PeopleMetrics and 96% are likely to continue doing business with PeopleMetrics. Clients also gave PeopleMetrics an overall quality score of 94%.
"These results are terrific and confirm the importance of our values in delivering for our clients," noted Sean McDade, CEO and Founder. "Our goal is to become the trusted advisor of every client we serve and these high marks indicate we are being successful in this regard."
Client survey results are analyzed periodically as part of PeopleMetrics internal review process to celebrate successes and to identify areas for improvement. Evaluations are on a five point scale across seven dimensions and capture overall as well as team member specific performance. Clients also have an opportunity to add comments in their evaluations.
Kate Feather, EVP of PeopleMetrics People Engagement practice is also very pleased with the high client marks in 2006. She notes, "At PeopleMetrics we know our high Employee Engagement levels and passion for our work lead to engaged customers and positive business outcomes. In this sense within our own company we are seeing The PeopleMetric™ in action."
About PeopleMetrics:
PeopleMetrics is a leading research firm that helps organizations engage their customers and employees. We have remarkable people, proven methodologies, robust benchmarks and world-class technology. PeopleMetrics Rx is a division dedicated exclusively to the market research needs of the pharmaceutical industry and is a pioneer in developing the concept of Physician Engagement. We serve some of the most trusted brands and respected companies in the world, including AstraZeneca, Christie's, Coca-Cola, Comcast, Genzyme, HSBC, McDonald's, Morgan Stanley, Microsoft, Novartis, and Wyeth.
For more information send an e-mail to info@people-metrics.com or call 215.979.8030.
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