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White Papers and Publications
PeopleMetrics white papers and journal publications are an important part of our mission to be thought leaders in the engagement space. If you are interested in any of the papers listed below, please contact us to request a copy.
Enhancing the Guest Experience and Engagement in Casual Dining
Enhancing the Customer Experience and Engagement in Retail Banking
Enhancing the Customer Experience and Engagement in Retail (Apparel, Discount, Electronics, Department, Rental & Leasing, Specialty)
Enhancing the Guest Experience and Engagement in Hotels
So, Employee Engagement Matters... What Next?
Financial Performance and Employee Engagement
New Frontiers in Employee Communications: Third Annual Examination of Internal Communications Channels
“A Cycle of Engagement Between Employees and Customers.”
Feather, Kate (2008)
Internal Comms Hub, April 2008, Vol 2, Issue 1, 8-9.
“A Catastrophe Model for the Prospect-Utility Theory Question.”
McDade, Sean and T. Oliva (2008)
Nonlinear Dynamics, Psychology and Life Sciences, Vol 12, No. 3, 261-280.
“Helping HR to Measure Up.”
Feather, Kate (2007)
Strategic HR Review, November/December, Vol 7, Issue 1, 32-35.
“How to Build an Emotional Connection with Employees.”
Feather, Kate (2007)
Internal Comms Hub, June, Vol 1, Issue 3, 10-11.
“The Estimation of a Cusp Model to Describe the Adoption of Word for Windows.”
McDade, Sean R. and Terence A. Oliva (2004)
Journal of Product Innovation Management, Vol 21, 15-32.
“Putting 360-Degree Feedback to the Test.”
McDade, Sean R. and Chris Greenwood (2003)
Strategic HR Review, March/April, Vol 2, Issue 3, 30-34
“Knowledge Workers in the Engagement Equation.”
McDade, Sean R. and Alasdair McKenzie (2002)
Strategic HR Review, May/June, Vol 1, Issue 4, 34-37.
“The Organizational Adoption Of High-Technology Products 'For Use':
Effects of Size, Preference and Radicalness of Impact.”
McDade, Sean R., J. Pirsch and T.Oliva (2002)
Industrial Marketing Management, August, Vol 31, Issue 5, 441-456.
“Technological Choice and Network Externalities: A Catastrophe Analysis
Of Firm Software Adoption For Competing Operating Systems.”
McDade, Sean R., R. Lange and T. Oliva (2001)
Structural Change & Economic Dynamics, May, Vol 12, 29-57.
“GEMCAT II: Algorithm and Application.”
McDade, Sean R., R. Lange and T. Oliva (2001)
Studies in Nonlinear Dynamics and Econometrics,
November, Vol 4, No. 3, 137-164.
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